National Occupation Code (NOC): 2282

Technicians in this unit group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. Technicians in this unit group are also employed by independent technical support companies or they may be self-employed.

Follow This Occupation Share

Job Duties for User support technicians

User Support Technicians communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced. User Support Technicians consult user guides, technical manuals, and other documents to research and implement solutions. They emulate or reproduce technical problems encountered by users and provide advice and training to users in response to identified difficulties. User support Technicians also provide business systems, network, and Internet support to users in response to identified difficulties and collect, organize, and maintain a problems and solutions log for use by other technical support analysts.

Working Conditions for User support technicians

User Support Technicians may provide services 24 hours a day or over an extended work day that includes working shifts. User Support Technicians normally work in an office or call centre where they field calls and emails from staff or clients. The use of well-designed work stations and safe work procedures can minimize the risks of eye, back, and hand and wrist strain or injury.

Alternate Job Titles

• Call Centre Agent - Technical Support
• Client Support Representative - Systems
• Computer Help Desk Representative - Systems
• Computer Help Desk Supervisor
• Deskside Support Technician
• Hardware Installation Technician
• Hardware Technical Support Analyst
• Help Desk Analyst - Systems
• Help Desk Technical Agent
• Help Desk Technician
• PC (personal Computer) Support Analyst
• Software Installation Technician
• Software Technical Support Analyst
• Systems Support Representative
• Systems Technical Support Analyst
• Technical Help Desk Agent
• Technical Support Analyst - Systems
• Technical Support Supervisor
• User Support Technician
• Help Desk Lead
• IT Customer Support Representative
• Help Desk
• IT Customer Support
• Gaming Support Specialist
• Technical Support Professional
• Technical Support Technician
• ESPN Support Specialist
• Fan Support Specialist
• Gaming Support Representative
• ESPN Sports Support Role
• Technical Support Specialist
• IT Technician
• IT Support Associate
• Information Technology Administrator
• IT Assistant
• I.T. Technician
• Information Technology Support Specialist
• IT Service Desk
• Walk-Up IT Support
• ESPN+ Streaming Services Specialist
• Technical Specialist
• Desktop Support
• IS Services Desk Technician
• Specialist, Technical Support
• ESPN Fantasy Sports Support Specialist
• Associate-IT Helpdesk
• Information Technology Assistant
• Level 1 Helpdesk Technician
• Technical Support Representative
• Workplace Support Intern - Summer 2022
• Onsite It Support Technician, Field Services
• Systems Support Analyst
• Carrier Interface Processor
• Personal Computer Support Analyst
• Computer Support Technician
• It Helpdesk Technician
• Deskside Support
• I.T. Support Technician
• Desktop And Systems Support Technician
• Customer/technical Support Representative 1
• Technical Customer Support Specialist
• Analyst Ii, Microsoft 365
• It Support Specialist
• Desktop And System Support Technician, Junior
• Instructional Technology Specialist
• Technology Services Co-op Student
• Customer Support Representative (technical)
• It Support Technician
• Technical Support Analyst
• Customer Support Representative/technical Support
• Customer/technical Support Representative
• Abap Support Specialist
• Desktop Support Iii - Macos
• Presentation Technologies - Implementation & Support
• Customer Support Representative- Tech Support
• Blackberry Ivy Technical Support Analyst
• BlackBerry IVY Technical Support Analyst
• Service Technician - Cambridge
• It Service Desk Admin
• Desktop Support (field Support) Iii
• It Helpdesk Support
• It Service Desk Technician
• Information Technology Support Technician
• It Technical Support
• Bilingual Product Support Analyst (6 Month Contract)
• Technical Associate, Deskside Support Co-op (winter 2023)
• Level 1 Or 2 It Service Desk Technician
• Site IT Contact
• Service Desk Support - Co-op
• In-School Technician (E)
• Technical Services Representative 1 - On Demand
• Co-op Student - It Operations Support
• Bilingual Service Desk Analyst
• Service Desk Technician
• User Support Specialist
• Field Technical Service Representative (Full Time)
• Site It Contact
• Computer Application Helpdesk Technician
• Assistive Technology Specialist
• Service Desk Technician & Software Enablement
• Tech Support
• IT Support
• Deskside Technician (lakefield)
• Information Technology Support Representative
• Tech Services Specialist Can
• Technology Consultant Can
• Spécialiste Des Services Techniques Can
• Tech Services Specialist
• Spécialiste Des Services Techniques
• Internet Helpdesk Representative
• Information Technology Technician
• Information Technology Support
• Service Desk Support Coordinator
• Technical Support Analyst Ii
• Desktop Support Technician
• Service Desk Level 1
• Salesforce Administrator
• Information Technology Administrator - Afternoon Shift Midnight Shift
• Information Technology Administrator - Afternoon Shift & Midnight Shift
• Analyste, Soutien Salesforce
• Analyst, Salesforce Support
• Analyst, Systems Technical Support
• Systems And Mobile Administrator
• Level 1 Service Desk Analyst