3 Related Skilled Trades for User support technicians

The following trades are related to this occupation:

• Information Technology - Contact Centre Technical Support Agent

  Service Voluntary Certification

  Education Requirements: Grade 12 or equivalent.

  Training Hours: Complete 3,730 hours of on-the-job training, one 5-week, and one 4-week in-class technical training sessions (270 hours) for this apprenticeship.

  Information Technology (IT) contact centre technical support agents answer technical questions from clients. They set up help desks, which support clients in their use of a wide variety of software...

  Training Standard

• Information Technology - Contact Centre Sales Agent

  Service Voluntary Certification

  Education Requirements: Grade 12 or equivalent.

  Training Hours: Complete 3,820 hours of on-the-job training, one 5-week, and one 1-week in-class technical training sessions (180 hours) for this apprenticeship.

  Information Technology (IT) contact centre sales agents effectively use sales techniques and customer service skills to maintain the sales environment at a contact centre. Agents prepare and complete required documentation,...

  Training Standard

• Information Technology - Contact Centre Customer Service Agent

  Service Voluntary Certification

  Education Requirements: Grade 12 or equivalent.

  Training Hours: Complete 3,820 hours of on-the-job training, one 5-week, and one 1-week in-class technical training sessions (180 hours) for this apprenticeship.

  Information Technology (IT) customer service agents provide customer service over the telephone or email for activities ranging from sales to technical troubleshooting. Agents access the information provided to aid customers...

  Training Standard