National Occupation Code (NOC): 6523

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. Airline ticket and service agents are employed by airline companies.

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Job Duties for Airline ticket and service agents

Airline sales and service agents

• Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
• Assist pre-boarding passengers and provide information on fares and flight schedules and routes.

Airline baggage agents

• Trace lost, delayed or misdirected baggage for customers.

Airline cargo agents

• Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
• Trace lost or misdirected cargo and maintain shipping and other records.

Airline reservation agents

• Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
• Provide information on airline passengers and process mileage points.

Airline station agents

• Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
• Relay operational messages to operations control and downline stations
• Perform duties of ticket, baggage and cargo agents.

Airline load planners

• Calculate load weights for compartments of aircraft using charts and computers
• Plan load to distribute and balance cargo.

Working Conditions for Airline ticket and service agents

Work is usually performed in an airport or travel office.

Alternate Job Titles

• Agent Ticket And Information - Airline
• Airline Baggage Agent
• Airline Cargo Agent
• Airline Customer Service Representative
• Airline Load Planner
• Airline Passenger Agent
• Airline Reservation Agent
• Airline Sales And Service Agent
• Airline Ticket Agent
• Baggage Agent - Airline
• Baggage Tracer - Airline
• Baggage Tracing Agent - Airline
• Cargo Agent - Airline
• Cargo Customer Service Representative - Airline
• Certified Load Control Agent - Airline
• Certified Load Planner - Airline
• Check-in Agent - Airline
• Client Service Representative - Airline
• Commissary Agent - Airline
• Counter Services Agent - Airline
• Customer Sales Agent - Airline
• Customer Service Agent - Airline
• Customer Service Representative - Airline
• Flight Agent
• Load Agent - Airline
• Load Control Agent - Airline
• Passenger Sales Agent - Airline
• Passenger Sales Representative - Airline
• Passenger Service Representative - Airline
• Reservation Agent - Airline
• Reservation Clerk - Airline
• Reservation Sales Agent - Airline
• Station Agent - Airline
• Station Services Agent - Airline
• Ticket And Information Agent - Airline
• Agent Ticket And Information - Airline
• Airline Baggage Agent
• Airline Cargo Agent
• Airline Customer Service Representative
• Airline Load Planner
• Airline Passenger Agent
• Airline Reservation Agent
• Airline Sales And Service Agent
• Airline Ticket Agent
• Baggage Agent - Airline
• Baggage Tracer - Airline
• Baggage Tracing Agent - Airline
• Cargo Agent - Airline
• Cargo Customer Service Representative - Airline
• Certified Load Control Agent - Airline
• Certified Load Planner - Airline
• Check-in Agent - Airline
• Client Service Representative - Airline
• Commissary Agent - Airline
• Counter Services Agent - Airline
• Customer Sales Agent - Airline
• Customer Service Agent - Airline
• Customer Service Representative - Airline
• Flight Agent
• Load Agent - Airline
• Load Control Agent - Airline
• Passenger Sales Agent - Airline
• Passenger Sales Representative - Airline
• Passenger Service Representative - Airline
• Reservation Agent - Airline
• Reservation Clerk - Airline
• Reservation Sales Agent - Airline
• Station Agent - Airline
• Station Services Agent - Airline
• Ticket And Information Agent - Airline