National Occupation Code (NOC): 6552

This unit group includes customer and information services representatives who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.

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Job Duties for Other customer and information services representatives

Customer service representatives in retail establishments

• Answer, in person or on the phone, enquiries from customers
• Investigate complaints regarding the establishment's goods, services and policies
• Arrange for refunds, exchange and credit for returned merchandise
• Receive account payments
• Receive credit and employment applications.

Contact centre agents

• Take customer orders for goods or services
• Promote goods or services
• Respond to enquiries and emergencies
• Investigate complaints and update accounts.

Customer service representatives in insurance, telecommunication, utility and similar occupations

• Explain the type and cost of services offered
• Order services
• Provide information about claims or accounts
• Update accounts, initiate billing and process claim payments, and receive payment for services.

Information services representatives

• Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Working Conditions for Other customer and information services representatives

Work is performed in an office environment, which may be fast-paced.

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